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HEALTH CARE & GROOMING >
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RETURNS/EXCHANGES OK WITHIN 30 DAYS WHEN ACCOMPANIED BY ORIGINAL SALES RECEIPT AND ORIGINAL PACKAGING.
AFTER 30 DAYS MERCHANDISE MAY BE RETURNED FOR ORIGINAL PURCHASE PRICE LESS 25% RE-STOCKING FEE FOR STORE-CREDIT ONLY.
AFTER 60 DAYS FROM ORIGINAL PURCHASE DATE NO RETURNS-NO EXCEPTIONS.
NO RETURNS ON PERMANENTLY MARKED DOWN, SALE, CONSIGNMENT, SPECIAL ORDER, OR SADDLE PURCHASES.
CASH REFUNDS OVER $25 WILL BE ISSUED BY COMPANY CHECK WITHIN 10 DAYS.
$35 FEE ON ALL RETURNED CHECKS.
CUSTOM ITEMS REQUIRE PAYMENT IN FULL AND MAY NOT BE CANCELLED.
WE OFFER A ONE-TIME PRICE ADJUSTMENT WHEN YOU PRESENT YOUR ORGINAL SALES RECEIPT WITHIN 7 DAYS.
Web Order
Web orders will be processed within 24 hours. If an item is not available we will notify you via email with ETA and/or similar options available for immediate delivery.
Shipping Rates
| 0-$25 | $9.95 |
| $25.01-$100.00 | $11.95 |
| $100.01-$175.00 | $16.95 |
| $175.01-$225.00 | $18.95 |
| $225.01-$450.00 | $19.95 |
| $450.00-$750.00 | $21.95 |
| New & Used Saddles | $45 Within WA/OR/ID |
| Consignment Trial Saddles | Out Of WA/OR/ID 3-Day Air $70 & Up |
No international website orders (except Canada). Please contact us via telephone or email for assistance with shipping outside of North America.
Alaska, Hawaii, Outside USA & Bottled goods totaling over 10 lbs. will be charged actual freight charge. Call 888.654.9453 or 425.454.9453 for more information.
Expedited freight is available at an additional charge. Please contact us for rates and timeframes.
Sorry, no COD's.
WA residents subject to local tax rates.
Prices subject to change without notice.
Customer Service
We will respond to all customer inquires, requests for customer service, orders, and confirmations within three (3) business days from the date we receive the request (holiday exceptions - contact the store for specific dates). While some situations may be beyond our control, we will always try to reply as quickly as possible.
We offer many services and products that are not shown on the website. If you need any assistance in locating products not shown on the web, please contact our friendly and knowledgeable sales staff during normal business hours and they will let you know if we have the product you need in stock or if we have something comparable as an alternative.
Privacy Policy
We do not share our customer list. You can shop in confidence, knowing that information you share with us remains with us. Occasionally, we send out coupons and/or thank you gifts to our customers. If you wish to be excluded from these mailings, please let us know.